Effective date: September 14, 2026

Elevated Luxury Pools LLC, doing business as Elevated Luxury Pools ("Elevated Luxury Pools," "we," "us," or "our"), explains in this Privacy Policy how we collect, use, and disclose personal information through www.elevatedluxurypools.com and related inquiries about our products and services.

Information we collect

Information you provide. When you contact us, request a consultation or estimate, or otherwise communicate with us, we may collect your name, email address, telephone number, project address or general location, and the information you choose to share about your property, budget, preferred products, and project timing. If you send photographs, plans, or other documents, we also collect the information contained in those materials. Please do not submit sensitive financial information or government identification through general website forms.

Information collected through the website. Our website and its service providers may collect technical and usage information, including IP address, browser and device information, pages visited, referring pages, and the dates and times of visits. Cookies and similar technologies may be used as described below.

Information from referrals and project participants. If you request local dealer assistance through a manufacturer, distributor, or referral partner, we may receive your contact details and project interests so we can respond. Where relevant to your inquiry or project, we may also receive information from people you authorize to work with us, such as your builder, designer, or installation contractor.

Product and support information. When you request product support or help with a warranty claim, we may collect relevant order details, product identifiers, installation dates, photographs, service history, and information about the issue.

How we use information

We use personal information to:

• Respond to questions and requests for consultations or estimates.

• Evaluate project needs, discuss product options, and coordinate requested services.

• Maintain communications and records related to inquiries and projects.

• Coordinate product orders, delivery, technical support, and applicable warranty registration or claims.

• Operate, troubleshoot, secure, and improve our website and business services.

• Send marketing communications where permitted by law and consistent with your preferences.

• Comply with legal obligations, resolve disputes, and protect against fraud or misuse.

How we disclose information

We may disclose relevant personal information to service providers that support our website hosting, communications, information storage, and other business operations. Our website is hosted by Squarespace, which processes visitor information to operate and protect its platform. Learn more at https://www.squarespace.com/privacy.

When needed to respond to your request, fulfill an order, carry out a project, or assist with product support, we may disclose relevant contact, property, order, and service information to manufacturers, distributors, delivery providers, installers, and other project professionals. This may include information needed for applicable warranty registration, technical review, or claim administration. Where a manufacturer or another recipient processes information independently for its own warranty or service obligations, its privacy policy also applies to that processing. You may contact us for information about the recipients involved in your project. We may also disclose information at your direction, to comply with law or valid legal process, or when reasonably necessary to protect rights, safety, or property.

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal requirements.

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Cookies and similar technologies

Our website uses cookies and similar technologies to support its operation and security. We also use analytics technologies to understand how visitors use the website and improve its performance.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Browser settings may not control all forms of tracking. Where required by applicable law, we obtain consent before using nonessential technologies and honor applicable opt-out preferences.

Your choices and privacy requests

You may unsubscribe from marketing emails using the link provided in those messages or by contacting info@elevatedluxurypools.com. Unsubscribing from marketing does not prevent us from sending communications about your inquiry or an active project.

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, withdraw consent, or opt out of certain processing. To make a request, contact info@elevatedluxurypools.com. We may need to verify your identity and, where applicable, an authorized agent’s authority before responding. We will respond as required by applicable law. Some information may be retained where legally permitted or required. Where an appeal right applies, you may appeal our decision by replying to our response or contacting the same address and identifying your request as an appeal. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Information retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, administering projects, maintaining business records, meeting legal requirements, and resolving disputes. Retention periods depend on the type of information, our relationship with you, and applicable recordkeeping requirements.

Information security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.

Processing locations

We operate in the United States. Our service providers may process or store information in the United States and other countries where they operate. Privacy laws in those locations may differ from those where you live. Where applicable law requires safeguards for international transfers, we will use the required safeguards.

Children’s privacy

Our website is intended for adults interested in our products and services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact info@elevatedluxurypools.com so we can investigate and take appropriate action.

Other websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to this policy

We may update this Privacy Policy as our practices or legal requirements change. We will post the updated policy here with a revised effective date and provide additional notice or obtain consent when required by law.

Contact us

For privacy questions or requests, contact:

Elevated Luxury Pools LLC
Email: info@elevatedluxurypools.com
Mailing address: 2406 Hawthorne Place, Gainesville, GA 30506